Training And Development At Pizza Hut Management Essay

Training And Development At Pizza Hut Management Essay This report is based on Pizza Hut restaurant located in West London, and will focus on the front line employees, front of house staff i.e. waiters and waitresses. This choice was particularly based on our employment experience since July 2007, and substantial internal information based on training, policies and so on. In order to determine, which extent the organisation follows good practice, learning and development i.e. strategic or business led. Company background Pizza Hut is owned by the American Group Yums Inc, which is one of the largest pizza restaurant companies in the world in terms of both the number of outlets and the percentage of market share that it holds. The company oversees more than 11,000 pizza restaurants and delivery outlets in 90 countries worldwide. (Digica 08) Britains first Pizza Hut started taking orders 30 years ago in Islington, north London, and is now the leading pizza restaurant and delivery chain in the UK. The company has over 600 outlets, including over 370 dine-in restaurants and over 170 home delivery units, and it employs almost 20,000 people in the UK. (Digica 08) Company Vision and Business strategy According to the Pizza hut student information pack (06), the vision of the company is the following; To be the most loved and trusted restaurant brand in the UK Whereas the passion is, Great People, Great Pizza, Great Times Pizza Huts vision is the desired future state and aspiration, in which the head office of the firm is seeking to focus the attention and awareness on the whole aspect of the organisation (Johnson: 09:09). So that Pizza hut to have a respected and trusted restaurant brand, such as efficient operations, good quality food and provide great value for their external customers i.e. hospitality service. The company recognises that in order to achieve their long term vision, their employees should be well managed and developed, seeing that the service levels i.e. hospitality is delivered from front line staff, in which will have overall impact on the goals of the organisation and its ability to retain customers for continuous repeat business. Pizza Hut have developed an operational strategy, which is directly linked to how component parts of the firm help deliver effectively the corporate level strategies in terms of resources, processes and people (Johnson: 09:09). For example, Pizza hut have implemented the following strategy step to achieve their overall goals: Build people capability in order to Provide come back again service with A passion for product that will Drive sales and Maximise profit Moreover, Pizza Hut recognizes that in order to reach their business aims, the following principles are important to the organization: Customer Mania Belief in People Recognition Coaching and Support Accountability Executional Excellence Positive Energy Teamwork This increased emphasis on the restaurant employees is due to the fact the company had issues with a high number of staff turnover according to Management today (1998). In which the percentage was high as 160% and resulted in extremely low employee moral. So as a result, Pizza Hut became determined to transform their staffing policy in order to, Reach sales of  £600 million Satisfy 2.6 million customers a week Reduce staff turnover to 50% (Pizza hut student information 06) Compared to other recognised competitive fast food restaurants such as McDonalds, who are using a similar strategy to Pizza Hut. For example providing career opportunities that allow their employees to develop their full potential i.e. comprehensive training programmes enables a first job employee to progress through to a senior management position through merit-based promotions. Since traditionally, it has been difficult for fast food restaurants to retain staff for long term commitment (management article 1998). Hence Pizza Hut has followed McDonalds strategy, in order to motivate staff and increase productivity so that profits are maximised. (Times 100 case study) Strategic and Business led Barham (et al: 1988) states they are two terms; Strategic Human resource Development (HRD), in which arises from the organisations vision about what its business should be; the abilities and potential of its people; and the options available within a given time period to help it grow and prosper Business-Led HRD is a response to the changing business needs of the organisation, thereby improving its capability to achieve its business goals Therefore, it can be established that the vision and strategy of Pizza Hut, according to Barham et al is (1988), is strategic and business led. For example the organisations vision statement indicates how they wish to be perceived by the members of the public, plus the potential and abilities of its employees and giving them opportunities to develop. Moreover the business is responding to the changing needs i.e. reducing staff turnover. Staff turnover is a business risk, Pizza Hut have identified the problem and minimized the ways in which it affects their restaurants through a structured staff management programme, in which this report will further investigate. Taking into account, that staff turnover has a negative impact on businesses in competitive market which Pizza Hut operates in. Especially when team members are key to its success and continuity because the level of hospitality service will determine the rate of repeat business, employee may leave if they are demotivated, by not being treated right by line managers for not being trained to cope with rush hour periods and may lose self confidence and ability. Consequently, retaining staff and treating them fairly has benefits for the business. Continuity and stability become part of Pizza Huts culture, and staff feel they belong to the organisation and take pride in their work. Skills and competencies are maintained in key business areas and productivity is often increased. On the whole Pizza Hut approach to learning and development is in line with CIPD (09) survey which, states 50% of organisations are integrating a leaning and development culture across organisation, i.e. Beliefs in people, coaching and support have become important principles to Pizza Hut. Training and development approaches Barham (et al 1988) identified three different training and development approaches which are the following: Fragmented approach where training is not linked to organisation goals, and also be perceived as a luxury or a waste of time Formalised approach -training is gradually being linked human resource needs Focused approach training is regarded as competitive weapon and is linked to organisation strategy and goals. In Pizza Hut, all new recruits joining the restaurant are sent on a initial induction programme, in which the company introduce new recruits to their job position, their team and the workplace and the organisational background i.e. business values. Secondly, it helps them establish positive relationships between the employees by building their commitment to its visions and goals i.e., Being the most loved restaurant brand and providing great service for customers. (Harrison 09:163). Furthermore, Pizza Hut emphasises the importance restaurant quality assurance system known as CHAMPS which is based on customer expectations of cleanliness, hospitality, accuracy, maintenance, product quality and speed of service. For instance McDonalds (times100 09) success is also built on the highest standards of quality, service and cleanliness delivered to customers in each of its restaurants. Therefore well trained employees at Pizza Hut are the first steps to achieving these standards in every single restaurant. In addition to, CHAMPS philosophy, the company will issue Full service restaurant team member workbook to record on going progress and achievement during on going training at Pizza Hut by using specifically designed questions aimed at testing the following areas. Menu knowledge -i.e. listing the toppings on BBQ deluxe pizza Salad station setting temperature, shelf life of certain goods when opened, how often certain items needs replenishing etc System cash handling how to cater for customer needs i.e. changing toppings on the server till. Procedures for processing credit card and cash transactions especially since each members are responsible for cash shortages. Health and Safety handling hazardous substances, sharp objects, eliminating obstruction in the restaurant floor. Operating machinery i.e. oven in a safe manner and so on. Other fast food restaurants, McDonalds are also using similar approach to Pizza Hut, all their new employees have an initial training period in which they are shown the basics and allowed to develop their skills to a level where they are competent in each area within the restaurant. Also similar to Pizza Hut strategy they will also attend classroom-based training sessions where they will complete workbooks for quality, service and cleanliness. (Times100) Following the induction, mentoring is carried out. In Pizza Hut employees go through a three hour on the job training and are partnered with a recognised expert trainer. Mentoring has been defined by Garvey (2008:8) as a process in which a person carries out a councillor and a friend to help support them in the workplace by familiarising with its customs and processes. The focus is centred on the individuals and raises business awareness like hospitality service, reducing speed etc. Harrison: 09:170 In addition to being assigned to a mentor, on the job training helps new employees gain experience and retain more knowledge and experience regarding the companies key competence areas i.e. storing order details on the server till. Also the initial on the job training partner is flexible and more informal based to reduce pressure and help encourage confidence in the new employees ability to perform. For the reason being 56% of learning training development professionals consider on the job training of front line employees as an effective way to become accustomed to the workplace. (People management 06:10 article) Lastly when the restaurant manager is satisfied with the progress, the employee will be assigned to an ongoing personal Host Training Workbook which is an educational material aimed to enhanced level of professional knowledge and broadening the restaurants awareness i.e. hospitality service in a fast moving environment. The training workbook introduces the following vital aspects of key competences: Communication skills importance of excellent communications skills for customer interaction as well with management and team members Interacting with all types of customers, generating a personal conversation with customers at the door Communications with other team members and management to ensure accurate wait times are quoted and ensure effective table turnover Keeping up to date with team room communications, awareness of CHAMPS and Customer Mania Knowledge informing customers of deals that are appropriate i.e. family deals and also being able to describe whole menu be able to manage queues using the restaurant utilisation tools using service recovery to customer issues at the door are effectively resolved or communicated to the deputy manage Attitudes/Behaviour Building rapport with customers Communicating effectively to establish customer needs Demonstration passion when explaining meal deals Prioritising effectively, getting most important task done first Being proactive when problems on shifts are identified (Harrison 09:163). (Internal Host training workbook 09) These are the key attributes restaurant managers look for in their employees, according to CIPD(09) survey indicate 79% employers value interpersonal and 74% regard communications skills as most important for recruitment. For that reason on going host training programme allows employees to acquire and develop these skills further i.e. product knowledge, experience in dealing with difficult customer etc. Especially since this is vital for the hospitality environment. In addition, all front line employees are not limited in scope since everyone gets the opportunity to progress further to management level, since 75% trainee managers start out as team members indicating a successful transition. Employees are selected by demonstrating great potential such as outstanding selling skills, commitment to CHAMPS plus recognition from other support managers, in order to be recommended for them to be selected management trainee programme. The management trainee program involves dedicated management training centers; this involves taking part in various workshops on subjects ranging from business management to leadership. (Pizza Hut 09 website) From the information given we can see that Pizza Hut have adopted a focused approach to training and development, as training is an ongoing process in the organisation and is a requirement for the organisations survival in a competitive and ever changing environment. The focused approach is also linked to individual needs as well as the organisations. Pizza Huts approach to training and development is also competitive as it operates in a demanding market and needs to provide a service to its customers which equals or surpasses its competitors level of service. This could help the organisation to gain the upper-hand in its market, by providing outstanding customer service and high quality products. Pizza Huts: organisation structure and culture Structure and culture of Pizza Hut restaurant will have implications for Human resource development, since they are closely linked. HRD determines the effective fits in provision in the organisation. According to Handy (1985) recognised four following, organisational structure culture models: The Pyramid often viewed as a stereotypical large bureaucracy organisation, in which the overall decisions are managed from the top layer. Secondly, the layers consist of a defined hierarchy of functions where the communication is based upon rules and procedures i.e. banking and insurance, hospitals etc. The net matrix involves individuals and resources bought together simultaneously due to a project to certain standards and time constraints. Individuals are flexible skilled and expert in their field. However teams are disbanded when the project is completed. I.e. construction firms, large consultancies etc. The galaxy consists of independent, highly qualified who pursue their own professional and career interest within a supporting infrastructure of resources and administration. Plus there is limited control of mechanism and management hierarchy i.e. lawyers, GP practices etc. The web and power these are known to exist in small entrepreneurial organisations and family businesses. Activities are relied on trust, empathy and personal communication. A group of people or senior individuals exercise power and influence. These organisations are highly competitive and survival is difficult due to economic influence in which employee who handle pressure thrive. Pizza Hut structure and culture fits in with Handy C (1985) The web structure and power culture. As pizza huts decisions are mainly undertaken at the top of the organization i.e. the head office instructs and gives feedback on the CHAMPS standard in the restaurant which directly reflects the front line employees service level, indicating the head office balance of power according to restaurant general manager (RGM) . In addition development is also related to training objectives, which benefit the business and the individual employees, for instance areas for improvement where staff can reduce the time for delivering meals to tables, interact with customers more often so that business CHAMP standards are satisfied and increase the customer repeat business in the process. Moreover the organisation moves very rapidly and change are dealt quickly i.e. new products in menu require employees to quickly adapt different techniques and learn promotions i.e. Christmas menus, learning to make s moothie drinks, using new coffee machine, preparing new desserts etc as soon as they are introduced. Secondly, the environment Pizza Hut operates is highly competitive i.e. Nandos, McDonalds etc as well being very sales based, because the head office sets weekly sales target, and if sales target are not met, this results reduction in working hours for front line employees (RGM 09). Therefore to ensure survival in the demanding market, employees rely on each other by working together to balance the workload i.e. communicating personally, building trust and delivering a service which will help increases customer satisfaction and reduce complaints, especially since the nature of the environment is fast driven. So that Pizza Hut Hayes can retain customers to increase their revenue in long term and ensure survival in difficult economic times. Handy, C (1985) Added Value and Horizontal integration Added value is to add to the organisations capability to achieve its goals for example producing results that enable Pizza Hut Hayes to react well to challenges and threats i.e. competitors , it is also over and above the cost of the initial investment of Leaning and development (LD) (Harrison, 2009:359) In Pizza Hut Hayes, the CHAMPS quality assurance systems is the driving tools towards the operations standards into the restaurant and help deliver the business added value. This is because the head office implemented policies are centered to meet customers requirements hence the long term vision to be the most loved and trusted restaurant brand in the UK, This is achieved by employees being trained to maintain salad bar products to quality standards, contributing to restaurant maintenance, consistently delivering and correct orders. Whereas, Customer Mania and How we win together (HWWT) philosophy coexist with the CHAMPS system. These are the attitude and behaviors used for delivering basic standards by employees, in order to deliver, a positive attitude in a fast moving fast food environment. For example by demonstrating commitment and taking accountability for understanding customer needs, collaborating with other colleagues to deliver the smooth running of the restaurant. Otherwi se service will lack consistency and business will not reach their strategic goals (Appendices 1 -USE PPD PRINTS) To measure the consistency and effectiveness Pizza Hayes employees competences and overall restaurant service, head office will use a mystery shopping programme that collects information against customer expectations using the CHAMPS criteria. In which the results of the survey are fed back to restaurant. So that RGM can use the feedback and compare Hayes against other West London Pizza Hut branches and take necessary actions to meet CHAMPS targets and add value by achieving its goals set by theà ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦Ãƒ ¢Ã¢â€š ¬Ã‚ ¦.. (Management today article) Horizontally integrated Performance Management In addition, value added is also linked to HR practices of Performance management of Pizza Hut Hayes, the business is horizontally integrated .For example CHAMPS, Customer Mania and HWWT criterions are integrated in all aspect of employee management and also identify what members of the restaurants are doing well and how they can improve to make sure the business succeeds. (Appendices) (Harrison 09:323) Ways in which this is done by: Induction all employees are made aware of performance requirements established in the framework i.e. Speed, Hospitality, Product quality etc Job related training the RGM will agree on the support required for the individual to achieve performance levels i.e. improve interaction with customers so they feel welcomed, taking additional responsibilities i.e. handling telephone orders for multi tasking, improving selling skills by up selling desserts and so on. Appraisal- feedback is given by the RGM on how employees perform to Pizza Hut CHAMPS and Customer Mania standards. Secondly both the RGM and employee agree on key targets to help improve development areas i.e. further opportunities for improvement. Personal development employees are consistently working towards the core competence framework, this helps employees expand performance i.e. speed of service, product quality, good hospitality service and creating good relations with customers and employee members. This helps the business and keeps employees committed and motivated. Recognition and rewards- all employees are recognised for their efforts for achieving CHAMPS standards, this because with mystery shopping programme individual employees are scored against the CHAMPS criterion and moreover RGM will use feedback from other senior members, and reward employees by giving them certificates, vouchers etc. Whereas customers have also traditionally rewarded employees by giving them tips for delivering excellent service in which the restaurant does not profit from. This is used as a personal motivation and incentive to follow the CHAMPS standards. This satisfies restaurant because customers will repeat business and employees will remain committed to the core competence framework. (Harrison 09:162) (Appendices) Overall, the policies adapted for performance management in the restaurant are identical to Rebecca Johnson (99) report where front line employees based in a hospitality industry i.e. hotels were given performance initiatives, such as being equipped take greater responsibilities similar to Customer Mania and CHAMPS competence and that feedback was measured through a tracking system, in order to determine whether employees performance is adding value to company and customers. This is because adding value helps Pizza Hut Hayes to be competitive and create loyal customer base and therefore performance management is carried out for individuals every six months. (RGM) Vertical integration Vertical integration involves integration LD strategy with business strategy at corporate and business unit levels and aiding performance managements, LD at operational and individual levels (Harrison 09:323). Since the focus of report is based on the operational level i.e. front line employees who are all provided with an expert workbook to record their progress and have individual targets. In which the head office, corporate level have adapted the policy of developing people capability. Moreover career planning for individual has been quite significant since 1998, 75% employees are internally promoted to management level. For example employees are supported and developed to their full potential by using programmes such as the Expert training programme, as well as the Developing Champions training programme for all levels of restaurant. This also highlights the successful nature training and development being continuous in the operation site Pizza Hut PDF (07) Recommendations: There are a number of recommendations which we have thought of that may benefit Pizza Hut. Firstly we considered most important was to offer internal promotions to staff, as this may help to reduce staff turnover on a whole. They should also have a more formal training program for their waiters to deal with the fast moving environment and they should also have team training exercises as it will help them perform better with a heavy workload. In addition they can improve further by asking customers what they want and what is important to them. We also recommend that there should be continuous development for the organisations strategic capabilities and the specific, personal capabilities of individuals and teams in order to add value.

Separation Anxiety and Attachment in Infants and Toddlers Essay

Introduction Susie’s mother opened the door to let Molly, Susie’s babysitter, inside. Ten-month old Susie seemed happy to see Molly. Susie then observed her mother put her jacket on and Susie’s face turned from smiling to sad as she realized that her mother was going out. Molly had sat for Susie many times in the past month, and Susie had never reacted like this before. When Susie’s mother returned home, the sitter told her that Susie had cried until she knew that her mother had left and then they had a nice time playing with toys until she heard her mother’s key in the door. Then Susie began crying once again. At a certain age infants begin to resist the unfamiliar and are very vocal in expressing their feelings (Brazelton, 1992). Sometimes this causes parents to hesitate leaving their child with someone unfamiliar to this child even if the parents know them well. It’s hard to leave when their young child is crying for them. They want him/her to be well taken care of and happy when they are not together. From birth to about six months old, an infant doesnÂ’t seem to mind staying with an unfamiliar person (Brazelton, 1992), although the infant is able to distinguish his mother from other people (Slater, et al, 1998). As the infant gets a little older, at about eight to ten months, he/she begins to cry when his caregiver is not his mother or father; and again between eighteen and twenty-four months, when the infant finds out he/she has some control over what happens (Schuster, 1980). Separation anxiety could, and often does, make parents feel guilty for leaving their child and might make them wonder if they are causing their child undue stress. Separation anxiety has been studied for many years beginning with documenta... ...ts. Reading, Massachusetts: Addison-Wesley Publishing Company. Harrison, L. J. and Ungerer, J. A., (2002). Maternal Employment and Infant-Mother Attachment Security at 12 Months Postpartum. Developmental Psychology, Vol. 38, No. 5, 758-773. Karen, R., (1998). Becoming Attached: First Relationships and How They Shape Our Capacity to Love. New York: Oxford Press. Rutter, M., (1972). Maternal Deprivation, Middlesex, England: Penguin Books, LTD. Schuster, C. S., and Ashburn, S. S., (1980). The Process of Human Development: A Holistic Approach. Boston: Little, Brown and Company Inc. Slater, A., and Muir, D., (1998). The Blackwell Reader in Developmental Psychology. Oxford, UK: Blackwell Publishers, Ltd. Weger Jr., H. and Polcar, L. E., (2002). Attachment Style and Person-Centered Comforting. Western Journal of Communication, 66(1) (Winter 2002), 84-103.

What is the Bubonic Plague? :: essays research papers

What is the Bubonic Plague?   Ã‚  Ã‚  Ã‚  Ã‚  The Bubonic Plague is a disease that is caused by a germ called Yersinia pestis. It is spread to humans by fleas from infected rodents. In the 1300s, fourth of the population of Europe was destroyed. The disease causes swelling of the lymph glands (up to the size of a hens egg). The Greek word for groin is boubon, which is bubonic. The number of reported human cases of this plague in the United States has increased since the 1960s because the environment isn't staying clean.   Ã‚  Ã‚  Ã‚  Ã‚  How do you get this disease? When a rat is infected, the flea bites the rat then the flea gets infected. The disease fills the stomach of the flea making it so the flea can't digest any more blood. The flea then becomes so hungry that it bites the human. Now the human is infected. The first symptoms are headaches, nausea, vomiting and aching joints. Some others are fever, chills, the most horrible: the skin turns black.   Ã‚  Ã‚  Ã‚  Ã‚  In the 1300s the plague spread so quickly in cities for many reasons. There were no regular garbage pick-ups. They let their food become rotten and kept them in their homes for weeks. Left over meals were thrown onto the ground for animals, also feeding rats and fleas. They had no running water, so bathing was every once in a while.   Ã‚  Ã‚  Ã‚  Ã‚  Galen's theory was that the disease was spread by poisonous vapors coming from swamps which corrupted the air. Heat was also believed to be a cause of the disease. People washed their feet and hands regularly but, not their bodies because this would open pores, another way for the disease to enter the body. Three Major Outbreaks   Ã‚  Ã‚  Ã‚  Ã‚  The first plague was the Plague of Justinian. The plague followed trade routes to France and Italy. It killed 70,000 people. It killed 1,000 people weekly. Smaller out breaks occurred up until 1340.   Ã‚  Ã‚  Ã‚  Ã‚  The second major outbreak was the Bubonic Plague. It was the most devastating. It occurred in Europe in 1346-50. The Bubonic Plague is also known as the Black Death. It began in Kaffa, a cathedral town on the Crimean Coast. By the end of 1348, the plague covered all of Italy and most of France. By 1351, the Plague reached Russia.   Ã‚  Ã‚  Ã‚  Ã‚  The third major outbreak was the Great Plague of London, in 1665 which killed 17,440 people out of the total population of 93,000. A fire burned most of the city and ended the outbreak. Human Cases   Ã‚  Ã‚  Ã‚  Ã‚  There have been cases of Bubonic Plague throughout the United States.

English Patient

This key passage is from Michael Nonnative's The English Patient, found in the first few pages of chapter four. Before, this passage, Hanna is sitting beside Llamas while he begins to describe his first expedition in the deserts in the asses. After, Llamas explained how he came to hate nations, but was attached to the desert as It could not be claimed or own. The passage between reinforces the Idea that Identity Is not fixed, It changes over time as people grow and gain experience.This Is made evident through Almanacs character which Is portrayed through the symbol of the desert. Symbolism Is used to encapsulate plot elements that are crucial to the theme and allow the reader a deeper level of Interpretation of the novel. The desert represents transience; It Is neither fixed nor unitary. Further, It cannot be claimed, owned or defined similar to Almanacs Identity, which Is constantly shifting. Llamas explained: â€Å"The breeze that had been refreshing had gradually strengthened.Eve ntually we coked down, and the surface of the desert was changed. † This demonstrates the desert's refusal to use anything artificial such as borders, or names as a landscape because it's continuously changing by sandstorms, similar to how Llamas refuses to reveal his identity because it changes over time and does not reflect where he comes from. Identity is dynamic, and many factors are needed to create an identity. The reader is prompted to reconsider what exactly makes up an identity, what defines who are. Identity should be chosen rather than inherited.

Increased Prices of Necessary Goods and Inflation Affecting the Poor Working Class People

Research Paper Increased prices of necessary goods and Inflation affecting the poor working class people. Submitted By Minhazur Rahman Course: ENG -105 Abstract Global food price has shot up in the last years that have been succeeded by an extraordinary global economic down-turn; Rich, mid and poor economies are affected largely in terms of erosion of growth, shrunk investment and lessening of job creation. The global food crises and the economic recession in the major economies have created a complex scenario whereby food price may not stabilize creating erosion of income of the common mass and making investment more costly.This is presenting tremendous challenge to countries like Bangladesh which is plunged further in economic deprivation and stagnation. The bad impacts of high prices on food stuff is devastating the on the poor producers, wage laborers and consumers in our country. These people are surviving very harshly in these dire situations and are having many difficulties li ving their lives. This paper is the outcome of a research conducted to analyze the impact of price hike over lower working class people.The Research consists of the Introduction containing Background of the Research, Areas of the Research, Hypothesis, Methodology, Data Analysis, Findings, and Recommendations. The purpose of the research was to identify what are their actual problems these people are facing because of price hikes and high inflation. TABLE OF CONTENT 1. Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 4| 2. Background†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5| 3. Areas of research†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢ € ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6| 4. Hypothesis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦ 6| 5. Methodology†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 7| 6.Review of literature†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8| 7. Key terms†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 8| 8. Limitations†¦Ã ¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9| 9. Primary data presentation and analysis†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. 10| 10. Recommendation†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 24| 11. Conclusion†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. 25| 12. Reference†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦. . †¦ 26 13. Appendix†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. †¦Ã¢â‚¬ ¦ 27| Introduction Since early 2007, Bangladesh has been experiencing a rising rate of inflation particularly in food grain at the backdrop of global hike of food grain prices.The rising inflation has become a major threat to people from all segments of the society. This higher inflationary trend does not bode well with respect to the socio-economic progress, particularly, on the poor and vulnerable groups. Rapidly higher food inflation has made it difficult for the low income households to carry on with their daily basic expenditures. According to the World Bank, four million people have been pushed below the poverty line due to abnormal rise in food price.Another statistics of the World Bank shows that between January 2010 and March 2011, the gross income of the poor decreased by 46. 7 percent mainly due to surge of food items, pushing 3 million households below the poverty line. Even the bumper boro harvest could not save the people from the grip of high inflation. On the other hand, the adverse impact of inflation has created a stumbling block to macroeconomic stability and curtailed the pace of economic growth, which is necessary to poverty reduction and meeting other development challenges and goals.This research shows what problems the low earning people in our country are facing right now because of the inflation and the increasing food prices. This also shows that what are the foods they are likely to consume and the prices trend of those foods over a period of years. This shows that how much the price of necessary foods has gone up rapidly. 1. 1Background Bangladesh is a very populated country and most of the people of our country are below the poverty line so we have lots of people with very little income or with no income at all.This sets a problem for the government to maintain food prices so that those people can feed themselves. This is one of the biggest challenges each government of our country has to accomplish but sadly none of them were ever able to defeat it, not only that the prices of everything is going up as there is a global crisis going on. Global crisis is also increasing our inflation rate and because of that the food prices of our country is going up and up. Also the amount of food needed to feed the country is increasing thus slots of food have to be bought from outside the country such as India, Vietnam, Ukraine etc.Because of this our imports are getting higher than export thus we have a bad GDP than most of the countries in Asia. It is obvious nowadays that the price of everything ranging from essential daily commodities to transportation, educational, medical and other expenses are increasing. According to the study, as a consequence of the price hike, the majority (97. 7 perce nt) of people of Dhaka metropolitan city and other parts of the country are facing deep trouble in coping with the situation. In Dhaka city 43. percent of the people think that because of price increase almost everything, they are encountering economic hardship. To help people to overcome this economic crisis Government should come forward and take steps against this price hike. The low earning people are therefore having problems leading a normal life; they are facing tremendous hardships such as they have to buy food that is very low in quality thus they are getting less amount of nutrition, they cannot afford any kind of fruits for themselves or their family even if they can they are not so good.Also they are not able to buy good clothes for themselves or their family and not only these they can’t afford education for their children as they already have so little income that they can hardly feed the whole family. So they are being stripped from all sorts of happiness a nor mal human being can have and when asked they say that it is a curse to be born poor as there is very little help from them. 1. 2 AREAS OF RESEARCH In this section, I will discuss about the areas of research that I have studied.For working on it comfortably and getting my intended and expected result, I have prepared several questions, which helped me a lot for working on my survey. The whole questionnaires was based on the people with low income and there problems. From this questions I found out that people with low income are having difficulties leading there life and hardships they are facing to overcome this problems. This inflation and high prices of foods are forcing them to survive with a very little amount of food and commodities they require.While doing this research my overall analysis was correct that the people with low income are living in terrible conditions. My respondents were local people from where I live that is in Mohammadpur, here different levels of people live from poor to rich it easy to find any category of people you like. So it was not hard for me to go through this interview, my primary focus was on the Rickshaw Pullers, Garments Workers, CNG & Taxi Drivers & Security Guards with a variable age difference with a range of 15 to 50.As most of them were illiterate I had to translate each and every query for them and so were the results of the questionnaires. I interviewed a total of 40 eligible people that fit into my profile and gathered the other required information to complete this research. 1. 3 Hypothesis Majority of the people of our country is this low earning people so high inflation and increases food prices is making their life hard to live. 1. 4 Methodology Primary Source: – Through Questionnaire – Interviews with general people Survey respondents: 40 people- targeted segment is general low income earning people with ages between 15 to 50Secondary Source: – Websites – Newspaper archive in web – Articles and other reports At the beginning I searched the web for relevant resources and took some ideas for my research and later with that knowledge I developed the questionnaires and conducted the interviews and later started compiling the primary and the secondary data to complete this research paper. 1. 5 Review of Literature My secondary data includes online article and journals, government report on inflation also some independent research conducted by various NGO’s. This research is based on the primary data that I collected using the ideas of those secondary researches.As is this topic is a very vast one and it changes form area to area but the base of the facts remains the same but more sample would have been better to make it a good quality research paper. For the research I used data from the Bangladesh Bureau of Statistics, Bangladesh Bank, and World Bank. From here I used the information about the prices of the foods and other necessary goods. For research I used different journals such as the journal written by Shamsu Uddin Shakib in the European Journal of Business and Management regarding the high inflation of Bangladesh and it causes an affects.Also for the research I used one article Iqbal Ahmed on regarding the Inflationary Trend in Bangladesh and Impact on High Food Commodity Prices. Here the writer has shown how the inflation is affecting all the people of Bangladesh this paper is done with the help of a sponsor from a NGO as it is a national level paper. 1. 6 Key terms Inflation: Inflation is a rise in the general level of prices of goods and services in an economy over a period of time. Commodity: A commodity is the generic term for any marketable item produced to satisfy wants or needs.GDP: Gross Domestic Product is the market value of all officially recognized final goods and services produced within a country in a given period. 1. 7 LIMITATION While preparing this research paper I had faced a number of problems. Some of these had very little effect on the paper while other ones caused my research to be limited. The first limitation is I could not do my survey to the whole population for my primary research. I did my primary survey on my area and most of the people did not want to answer the questions. Besides, I had difficulty finding necessary information in the internet related with my topic.The secondary sources were very limited. Lastly because of being inexperience I might have not been able to organize all the materials properly. 2 Primary data presentation and analysis For my primary research, I collected data from 30 male and 10 female respondents, aged between15-50 years. I conduct this survey within the married and unmarried people who have similar social positions. The â€Å"Data Analysis† section is an explanation of data gathered from the primary research. My respondents were: PART: A (Questionnaires) Q1. What is your highest Qualification?When I asked this question I k new that I was going to get this kind of result with 20 people who are illiterate, 14 people who passed class – 5, 4 people who passed class – 8, and 1 person SSC and 1 person HSC graduate but still they are earning very low level income. Q2. Want kind of Job do you do? Well it was my choice actually, to get a more accurate result I interviewed 14 rickshaw puller, 10 garments worker, 6 drivers, and 10 security guards. Q3. Are you married of not? This question was conducted in order to know the number of family member they have. Q4. What is number of total family members that live in your household?Here we can see that 13 people has a family of 4 people, but there is 16 people who has 5 people family, and 9 people who has 6 family members and 2 people with a family of 8 or more people. So here we can see a total of 202 people who are depended on maybe one or sometimes 2 bread winners for the family. PART B Q1. What is your total family income? This shows that there is 2 1 people who are earning less than 4000 Tk, 11 people who are earning less than 6000 Tk, 5 people are earning less than 8000 Tk and just a lucky few among this group of people is earning 8000Tk or more.This shows that how low amount of salary they are getting but still they are doing a very hard work compared to middle class people. This shows that how bad the state of our countries low earning people. Q2. What is your total family expense? When asked this question many of them were not sure how much to say but after a while they gave me the answers which shows that 23 of the people spend less than 3000 Tk, 10 people 5000 Tk, 6 people 7000 Tk and only one person spends 7000 Tk.When asked why they do not spend all of the money they say that most of the time they do have to spend it all but they sometimes are able to save some money for some other extra use. Q3. How many hours of work do you do each day? As we can see from the above chart that most of the people have to work more than the usual amount of work that should be done by a normal person, because as they have every little knowledge they are required to do multiple jobs sometimes overtimes as a result they tend to work more than the natural working hour which is 8 hours.Q4. What is the total amount of money you spend on food? This chart shows that these people are spending most of their salary on food, 15 people is spending 1500tk as they have a pretty low income, 13 people spends 3000tk, 7 people spends 4000tk, and only 2 people spends 5000tk. Here it clearly shows that as these people has low income so they are forced to spend less on food and they are spending the most amount of money on the food. # The relationship between the number of family members and the amount of money they spend on food.This graph clearly shows that as the number of family members increases the amount of money spent in buying food increases thus making a clear assumption that more number of people will require more food and m ore money is therefore required to feed a large family, which increases more difficulty of the bread winners and they have to work more hours as shown in previous charts. So one way to reduce this spending can be done by giving birth to less number of kids as a result there will be less amount of mouths to feed also the population will get lower Q5.What food items do you consume and how much of it? This chart shows the average percentage of food items they consume in order to survive. A total of 40 percent of food out of 100 percentages is rice as rice is the most common staple food of our country. Than the potato it is because it is cheap and it provides lots of energy and therefore it is eaten a lot, then the other staple foods that the people consume. The food items that they consume are of very low quality and that’s why they are available at a cheaper rate. Q6. What are the other areas that you spend your money other than food?This chart shows that after they buy their f ood the rest of money rather getting the opportunity of saving it, it is required in other places such as the rent, medicine and doctors, clothing and education. These are the general areas that they spend next to the food. Rent is the highest among all of this because the living cost in Dhaka city is increasing rapidly and to make sure that there is a roof above their head they are sometimes willing to pay the rent before they go and buy the food. Even in the slums the rent is getting higher rapidly so much of the income goes into paying the rent after food expenses.Doctors & Medicines Usually this entire people receive a very low class treatment. All of them have to go to the cheap government hospital which has a very well reputation in providing the worst kind of treatments. Also they cannot afford good medications as a result they become sicker and are more prone to catch diseases. If the government made some efforts to at least improve the quality of the hospitals and provi de good generic medications at a cheaper rate than they would be able to save some money. ClothingThe people that I researched on are low income people no naturally they have a very low budget for clothing. Most of the times the clothes they wear are given by the people to them as charity or the wear 2nd hand clothes or clothes which are of very poor quality. Education Education is the most important requirement for a nation to grow but most of the people I interviewed are illiterate or just primary graduate. Also most of the children of these people do not go to school as they have to pay the fees so they don’t want to waste their money school. Some of the children go o school but they dropout early to help earn money for the family. The ones that remain they hardly pass the PSC, JSC or SSC exams and starts working. Inflation and Food prices trend of the last 4 years This graph shows the general inflation that is the inflation of everything all over the country and the infla tion of the food price over a period of 4 years. It shows that during 2008 and 2009 the general inflation increased 1. 5% more and food price inflation to 2. 8%, this shows that the problem of inflation is not recent but we all were suffering since 2008.But in 2010 there was a small hike in general inflation and the food price inflation reduced but in 2011 due to some social and political turmoil the food price inflation during shot up more than 2. 8% as a result the price of food increased drastically. This graph shows the price of some common food that everyone consumes but the quality of the products are of low grade as this research is about the low income earning people so is the price of this products but still this is high enough for these people.As we can see that during the year 2008 there was a price hike in both rice and atta this was because of the global financial crisis, because the amount of rice that is produced in our country is not enough so we import most of our r ice from Vietnam and Ukraine and due to the global recession Bangladesh also suffered the impact of recession as result our exports decreased but our imports increased as the population has also increased.Than in later years it stabilized but in 2011 it again hiked because of some political unrest in our country and also there was a breakdown of relationship with the neighboring countries as a result we took a huge hit. But for potato it was not a problem because we produce a lot of potatoes enough to the poor people of our country. 3 Recommendation It is obvious nowadays that the price of everything ranging from essential daily commodities to transportation, educational, medical and other expenses are increasing.To help people to overcome this economic crisis people from all walks of life should come forward and take necessary steps against this price hikes. Following steps should be taken Quick action: 1) To control price of commodity deposit rate and lending rate of Banks should control. 2) Provide more importance to agriculture sector. 3) Control Business syndicate as well as stockiest who create artificial crises in market. 4) Provide micro credit facility by government. The interest rate of that disbursement should not more than 6%. ) Import duties of fundamental goods have to deduct. 6) Consider corporate tax rate. 7) Established government regulated mega shop. 8) Tax rate of medical instrument & medicine should minimum. Long run Action: 1) To remove unemployment problem seek different sources of sector. 2) Utilize our natural gas directly by government. 3) Growth rate of population control. 4) Indifferent monetary policy provides both public & private sector. 5) Overall control of malpractice. 6) Reduction of corruption. Conclusion High inflation is not good for any country it holds a nation back.This inflation does not only harms the low income people but also everyone in the country, this affects everyone this decreases the living standards o f people. As I have shown high inflation limits the low income people they all live a very hard life, they buy very less amount of food as they have to pay the rent to live under a roof they constantly need medications as their living conditions are very bad and if they have enough money left they try to buy some new clothes or send their kids to school but many of them are not lucky enough. Most of their income is only enough for just rent and food.Because they already have low income and this high inflation is causing the prices of food and other commodities to increase rapidly as shown earlier, so they have no other choice but to live a very hard life. References 1. Shakib. S. U. ,( 2012) European Journal of Business and Management ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No. 3, http://www. iiste. org 2. Ahmed, I. (February 2008) Inflation and the Poor in Bangladesh, Policy Analysis Unit, Bangladesh Bank, pdf http://www. bdprices. org/article/jan_11/meu_jan_2011. pdf 3. Ahmed, I. (n. ) Inflationary Trend in Bangladesh and Impact on High Food Commodity Prices. pdf. http://www. bdprices. org/journal/jun_10/meu_jun_2010. pdf 4. Bangladesh Economic Update, (2011). http://www. unnayan. org/reports/meu/june_11/meu_jun_2011. pdf. 5. Consumer Price Indexes, (April 2011). http://www. bbs. gov. bd/home. aspx 6. Engendering Development: Through Gender Equality in Rights, Resources and Voice, A co publication of the World Bank and Oxford University Press. 2002 7. Bangladesh Bureau of Statistics. (2011) Inflation & Price trends http://www. bbs. gov. bd/home. aspx Appendix

Decoding the Jargon Essay

Create a booklet which explain the function of hardware components and identify communication between components. The pages should include photographs and diagrams to illustrate the information you include. (P1) Components communication The following diagram shows how components communicate each other’s. CPU Also known as the processor, the CPU is the heart of the computer and has two part: Control Unit The control unit controls the flow of data through the processor. Arithmetic/Logic unit (ALU) The ALU performs mathematical, logical, and decision operations in a computer and is the final processing performed by the processor. RAM A computer can only run a program when it is in memory named RAM (Random Access Memory). List of RAM such as: Double data rate synchronous dynamic random access memory (DDR SDRAM), Static Random access memory (SRAM) and Dynamic random access memory (DRAM). Hard drive A HHD is a data storage device that provides storage and retrieving digital information. Serial Storage Architecture (SSA) is a serial transport protocol used to attach disk drives to server computers. A solid-state drive (SSD) it contains no actual â€Å"disk†, it is a data storage device using integrated circuit assemblies as memory to store data. It is more quiet when it runs, more resistant to physical shock, has a lower access time and less latency. Motherboard The motherboard is the main circuit board inside a computer. A number of major hardware components are plugged into it, including the CPU, hard  drive, the BIOS memory and RAM. The most commonly found and used motherboard is ATX motherboard. It is the standard motherboard which suit to any desktop computer. Fan A computer fan is any fan inside, or attached to, a computer case used for active cooling, and may refer to fans that draw cooler air into the case from the outside, expel warm air from inside, or move air across a heat sink to cool a particular component. CPU fan: Use to cool the CPU heat sink. Graphic card Fan: The specific fan to cool down the temperature of graphic card. PSU fan: The power supply unit fan play two rules that cool down the itself and removing the warm air from the case. PSU A power supply unit converts mains AC to low-voltage regulated DC power for internal components of computer. DVD DVD is digital optical disc that can store a large amount of digital data such as text, music, image or video. b. Add a new section to the booklet to explain the purpose of TWO different Operating Systems and compare the features functions of these operating systems. (P2, M1) Window 8 is the latest vision of the Windows operating system, which was developed by Microsoft. It acts as an interface between the hardware and the user. Purpose of Windows 8 The operating system was made for personal, home or business user in the desktop, laptop, tablet and smartphone market. It makes computer easy for users to control. 1. Graphical User interface The windows operating system designed originally to replace MS-DOS, which make the computer interface more user-friendly and allows you to use your mouse to operate. Windows 8 come with a new and unique kind of use interface (UI) called Metro. 2. Accessibility. Windows 8 increase the accessibility which includes features to enable disable people to use the computer more easily, such as: Optimize visual display to allow people to see more cleanly on screen, turn on audio description for people who are blind, adjust the setting of mouse for people are using different hand. 3. Multitasking Windows 8 provided people with the ability to do multitask more easily and steady. The Graphical User Interface makes easier to navigate from different tasks. 4. A Standard Part of windows’ purpose is to create a standard for third-part software developers. All windows programs will feature in a standard format, such as the position of menu options, the way programme opened and closed down. Purpose of DOS DOS known as Disk operating system that allow people to manage the storage devices such as hard disk, solid disk, flash disk or floppy disk. DOS is the basic system that people have to using Command line prompt to communicate with computer via simple interface which is not â€Å"friendly† user interface. The DOS can’t run multitask on computer which can only load one program until it finished. But some of the features still quite useful that people still use it. Such as: 5. CHKDSK 6. GBUPDATE 7. IPCONFIG 8. PING 9. FDISK Comparison of two operating systems We can see there are many different between those two computer operating system which the Windows 8 operating system have a lots of advance features and higher performance that suit to nowadays. The DOS system usually used to be run a specific program which prevents any virus or hacker attack in the solo computer such as sale program, data base in the hospital or council data base. c. In your document explain the purpose of different software utilities which is available. Explain how software utilities can improve the performance of computer systems (P3, D1) Windows 8 Utility Virus Protection The specific program used to prevent viruses, worms and Trojans which attached in the email or website. Every computer need to install an anti-virus software and have upgrade its regular that make sure the computer more securer. Firewall The Firewall is the software that build up to prevent attack from hacker which build a protective barrier in your computer when your computer connect to the network. It controlled which software’s data can thought the network and monitored the data thought the computer. Clean-up Tools The system utility that clean up system’s rubbish to make computer running more steady and smoothly. The list of clean-up content such as: Removal of cookies Internet history Defragmentation Drive formatting Drive formatting that means to delete everything on the drive or partition to install operating system or classify your partition. You can do it from Disk management or using Formatting Command in Command prompt just like type command in the DOS OS. Utility of DOS CHKDSK Checks a disk and repair your data that might lose or corrupt from take off your disk incorrectly or your computer lost electricity when it was running. The CHKDSK help computer more secure and repair the corruption when it detects. Ping is a computer network utility that to test how quickly the host to connect to the server. This utility could help user easier to check the connectivity with network. FDISK is utility software which using on DOS to partitioning disk and manage the partition. The FDISK that formatting your disk completely that not be able to recovery and it the common tool that used in 1990s during now. Scandisk is the command to run disk-repair on the current drive. DEFRAG is Command to reorganizes files on disks to optimize performance. DEBUG is command to run Debug, a program testing and editing tool.

Culture and Diversity in Decision Making Essay

The definition of the mission and goals of the enterprise is the foundation for any business. Mission – is the answer to the question, what is the activity of the company is and what it intends to do. Procter & Gamble has a pretty clear statement: â€Å"We are there to improve your life† After the mission, the organization needs to define the purpose. In this case, the goal – to produce goods and services of the highest quality and customer value that improve the lives of today’s and future generations around the world. Consumers help to take a leading position in terms of sales, to ensure the prosperity of the business that contributes to the well-being of employees and shareholders, as well as those areas where employees live and work. The goal unites workers for the common cause of the growth strategy. It has great potential due to a simple idea to improve on daily lives of consumers around the world. It is this setting allows P ; G to achieve maximum f ull growth. So, from the above we can highlight the important goals of the company: A. Providing quality products, customer focus; B. Creating a stable, growing company. 3. About the P;G company’s culture signs. The company provides a certain amount of self – dependence divisional governance structure that provides greater flexibility and faster response to changes in the business environment compared to the linear and linear- staff. Managerial responsibility for the activities of the company both in the domestic and foreign market is shared between them. This type of structure combines centralized coordination and control of centrally managed. Key figures in the management of an organization with a divisional structure – not heads of functional units, and the managers in charge of the production department, the so-called divisions. The company groups are formed by categories, each of which includes experts in marketing, sales and advertising. These narrow specialists provide each its part under the direct control of the manager category. The level of the manager is very high. 4. Factors that caused the organization to embody this particular culture. P;G company has been working toward keeping its reputation and standards in all field. Since it was established, P;G has built rich heritage of touching consumers’ lives with brands that make life a little better every day. Here is to motto says â€Å"Do the Right Thing – For each other† The culture of the company is based on the basic moral and ethical values – leadership, striving for the victory, the host’s respect, honesty and trust. These values are not something abstract – they define the actions of the company. 5. What type of leader would be the best? In my opinion there are many reasons that this leader structure will be effective. First, as part of a huge company it managed to create an environment where every employee is interesting to work with. The responsibility of each employee, including the manager is the main driving force effectiveness. And this is the result of the constructed system of management, whose main task is to create conditions for the moral and material interests of each employee. Second, the complexity of management and collective management style in this company is proposed to use a single control method. The management system is structured in a complex of  functional subsystems. That is, they include highlights key subsystems within each of which formed goals, measurable indicators are introduced, developed a system for calculating them are formalized standards, business processes and organizational procedures. Disconnected from the management of the business functions of the company’s managers are moving to a collective system of integrated management of business functions. 6. Imagine that there is a decline in the demand of products. What the change in culture would be need to be in response to this situation. I think company’s CEO should work with the sale’s department. Look up their regular planning and control of the department and its employees, hiring, selection and adaptation of staff; employee motivation, training, exchange of experience, the general debriefing, evaluation of the department, the calculation of cost of sales, cost of sales regulation, evaluation of individual performance of employees. In one word they have to find out their mistake and fix it, because without a reason demand not decreasing itself. References CNBC television channel – Documentary film about Procter ; Gamble company. Retrieved from http://www.hulu.com/watch/286095 Charan, R. (2008, August 26). P;G’s innovation culture: How we built the world-class organic growth engine by investing in people. Retrieved from http://www.strategy-business.com/article/08304?pg=all Procter and Gamble. (2013). Our worldwide business conduct manual. Retrieved from http://www.pg.com/en_US/downloads/company/governance/Policy_Worldwide_Business Conduct_Manual.pdf Schermerhorn, J. R. (2012). Organizational behavior (12th ed.). Danvers, MA: John Wiley ; Sons, Inc